LEADERS IN QUALITY
OFFICE CLEANING | PYRANHA CLEANING SERVICES | MELBOURNE
WHAT WE DO
We are a blue chip Office Cleaning Service. We service the Melbourne corporate and business sector and have an extensive list of long term corporate clients. We provide office cleaning to corporate clients in the Melbourne CBD and surrounding suburbs.
WHY PEOPLE CHOOSE US
We are known for our professionalism and our commitment to working closely with you on your office cleaning needs. We aim always to exceed your expectations. We believe good cleaning is defined by what you don’t see. That means you will not see anything you shouldn’t. Your offices will be consistently and reliably spotless. That is the hallmark of good cleaning. Our professionalism, attention to detail and our staff are the reasons why people choose us, and stay with us.
DELIVERING OUR SERVICE: WHAT YOU CAN EXPECT
Meet with you, promptly, on site to consider your office cleaning needs.
Develop a cleaning solution with you, specific to your site and requirements.
Provide an exact quote. There will be no added costs or hidden charges later.
Supply efficient staff, trained in the specific requirements of your site.
Deliver a cleaning service that is reliable to an exacting standard.
Maintain frequent communication with you to ensure our service is meeting your expectations.
Respond promptly and resolve any problems, so they do not occur again.
Not require a lock in contract. If at any point you are not happy or your circumstances change you are free to end our service. That is part of our quality guarantee to you.
HOW WE DO IT
Our office cleaning service is notable for our exacting standards and attention to detail. We have strong quality control systems to ensure your ongoing satisfaction with our service. If any problems occur, our controls ensure they are identified early and resolved promptly.
REGULAR SITE ATTENDANCE BY OUR OPERATIONS MANAGER
This will occur during the settling in period and then periodically: weekly, fortnightly or monthly depending on your service. Our management team will also conduct random inspections.
Located at your site to record any issues or special requests you may have. Our cleaners are required to notify us of every entry made into the book. You will also have a direct point of contact in the Management Team and 24/7 telephone access to our Operations Manager.
We will call you regularly to ensure that our service is to your complete satisfaction. We will also proactively seek your feedback so we can continuously improve our service.
We understand your security is important. Primarily security from:
Protection of Confidentiality
We take extra measures in staff recruitment and training to ensure our staff deserve your trust. All staff are interviewed, reference checked, required to sign a confidentiality agreement and undergo a Police background check.
We select our staff for their proven skills and exceptionally high standards. Our staff are friendly, approachable and motivated to provide an excellent cleaning service. We look after our staff because we believe that if we look after them, they will look after you. That means we have a team of happy, loyal staff who deliver as promised.
Our staff are well trained. All new staff complete our intensive training program, that covers:
All aspects of office cleaning, including systems for personalised, efficient cleaning of premises according to your individual needs.
Security and confidentiality; and
Occupational Health & Safety.
We provide ongoing training support to our staff, for cleaning and OHS.
PUBLIC LIABILITY INSURANCE
For your peace of mind, we advise we are fully insured and our limit of public liability insurance is $10,000,000.
CLIENTS WE HAVE SERVED
WHO WE ARE
Pyranha Cleaning Services was established in 2003 and has grown rapidly since. Pyranha is now a blue chip office cleaning service with an impressive list of corporate, long term clients. We take pride in what we do and our business success reflects our commitment to excellent cleaning, customer service and business integrity. In short, we aim to exceed your expectations.
OUR CLEANING PHILOSOPHY
We believe that good cleaning is defined by what you can’t see. Otherwise known as being spotless. It’s as simple and as exacting as that.
We aim to not only provide a great cleaning service, but to run our business to the highest standards of integrity and professionalism. We aim to be unique and stand out from the crowd - and we believe that we do. We conduct ourselves ethically and we are professional in our manner. Our quote is our final price. There will be no hidden costs or additional charges later.
We have grown rapidly and continue to grow, but we are careful and do not take on more than we can manage. We ensure all our clients receive the same care and attention. That is part of our commitment to providing an excellent service to you. We know so many of our original clients are with us today because we are consistent and responsive to their needs.
We also know that our staff are the key to our business and we take great care to train and reward them. That translates to happy staff who truly care about the service they provide, and we are very, very proud of our record of low staff turn over.
Ultimately, we know the importance of our work to you: to your staff and clients.
We will always go beyond and seek to exceed your expectations.
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